Social Media Policy and Legal Disclaimer
Novo Nordisk Canada Inc. ("Novo Nordisk Canada", "we", "us" or "our") strives to make a difference and improve the lives of millions of people affected by chronic illnesses.
The primary purpose of our social media accounts is to share, as well as, to respond to requests for information about these diseases, disorders and illnesses and to provide any other relevant information as permitted or required by law. Our intent is not to use social media as a way to promote our products or to provide medical or other healthcare advice or to carry out any activity that is unlawful.
Novo Nordisk Canada social media accounts are not intended for discussions about products made by Novo Nordisk A/S including the reporting of side effects associated with the use of prescription drugs. Any questions or comments specific to products should be made to your healthcare professional.
If you wish to file an adverse drug reaction, please contact Novo Nordisk Canada Customer Care by telephone: 905-629-4222, toll free: 1-800-465-4334 or by email: firstname.lastname@example.org
We reserve the right to remove comments or block users who violate this Policy.
We will update and monitor our Twitter account during office hours in Ontario, Canada (GMT-5), Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.
Information We Provide to You
Any information that we provide to you is given on an "as is" and "as available" basis. The information may not be complete, accurate, current, timely or reliable, regardless of whether that information was prepared by us or a third party and even if that information included articles, abstracts and excerpts from scientific journals and other publications.
The information we provide may also include links or references to other websites that are not owned or controlled by us. In which case, our provision of this information to you is for your convenience only and does not constitute our endorsement of the third party links, references or any of their content.
Any information we provide is intended for residents of Canada only.
Although we will endeavour to review all messages that we receive @replies and Direct Messages or at other social media accounts that we may have, we do not guarantee that we can or will be able to reply to any of them, or in a timely manner.
No Substitute for Medical or other Professional Advice
The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or if you suspect that you may have a health problem. Never disregard professional medical advice or delay in seeking it because of something you have read on our posts.
Disclaimer and Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOVO NORDISK CANADA, ITS PARENT, SUBSIDIARIES AND AFFILIATES (together, the "Novo Nordisk Entities") DISCLAIM ALL REPRESENTATIONS, WARRANTIES, GUARANTEES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT AND SHALL NOT BE RESPONSIBLE OR LIABLE, WHETHER DIRECTLY OR INDIRECTLY, FOR ANY HARM, INJURY, DAMAGE, LOSS OR INCONVENIENCE (INCLUDING ANY SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES) WHICH MIGHT ARISE FROM OR IS IN ANY WAY CONNECTED TO YOUR USE OR RELIANCE ON INFORMATION THAT WE HAVE PROVIDED.
IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE NOVO NORDISK ENTITIES EXCEED TEN CANADIAN DOLLARS (CAN$10.00).
THE LIMITATIONS SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT ANY OR ALL OF THE NOVO NORDISK ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS.
Feedback, Comments and Suggestions
We welcome any feedback, comments and suggestions that you may provide to enhance our communication of information and use of social media. However, please note that any feedback, comment or suggestion that you may provide is entirely voluntary and we will be free to use such feedback, comment or suggestion as we see fit and without any obligation to you.
Waiver and Severability
The failure of a Novo Nordisk Entity to enforce any right or provision under this Policy and Disclaimer will not be deemed a waiver of such right or provision. In the event that any provision is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Governing Laws and Jurisdiction of Ontario
Your access to and use of information we provide shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein without any conflict of law, rules or principles that may make the laws of another jurisdiction apply. Any and all claims, legal proceedings or litigation arising in connection with the subject matter of this Social Media Policy and Disclaimer will be brought solely in the federal or provincial courts located in the City of Toronto, Ontario, Canada and you consent to these laws and jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.
Changes and Updates to this Policy
Novo Nordisk Canada reserves the right to change this Social Media Policy and Disclaimer at any time. If we make changes, we will post the date of the change at the top of this Policy. You are advised to review this Policy regularly for any changes and to ensure you are aware of our current Social Media Policy and Disclaimer.
The @NovoNordiskCA Twitter and other social media accounts of Novo Nordisk Canada are managed by Novo Nordisk Corporate Communications in Canada. Therefore, if you have any questions about our Social Media Policy and Disclaimer or any of our posts or if you wish to provide us with any feedback, comments or suggestions, please contact us at:
Novo Nordisk Canada Inc.
Corporate Communications Department
300 – 2680 Skymark Avenue
Canada L4W 5L6